Free Tea Infuser with Every Purchase! Free Shipping over $30

Frequently Asked Questions

Shipping

Q: When will I expect to receive my package?

Packages being delivered in the United States will take about 5-8 business days to arrive for Standard Shipping.  Expedited Shipping will take about 2-3 business days to arrive. Priority Shipping will take 1 Day to arrive if order is placed by 1:00PM MST.

Q: What mailing company do you send your packages through?

We ship all Green Root Tea products through either the United Parcel Service (UPS), FedEx or USPS.

Q: Is there a shipping cost?

We currently ship all orders over $30 for free within the US. Standard shipping costs $2.90. We also offer Expedited shipping for $7.75 and Priority shipping for $15.60.

Q: Why isn’t the tracking link working once I receive an email confirmation on the order?

All orders will be sent to the Shipping facility during business hours where they will be scanned and process for shipping. Tracking will be available in 24-48 hours after processing.

Q: Can Green Root Tea email me the tracking link to my order and inform me of its status location?

Green Root Tea can email you the tracking link to your order and will inform you the order’s last status, date, and location it was process.

 

    Shipping Issues

    Q: I still have not received my package, what do I do?

    Green Root Tea will inform you of your package’s last location on the tracking system and give you the tracking link through email. Contact your shipping provider and give them the tracking number to your order to locate your package.

    Q: The tracking states it has been “Delivered” but have not received it yet. What do I do?

    Contact the shipping provider that was communicated to you in your confirmation email and give them the tracking number to your order to locate your package. UPS: https://www.ups.com 

    FedEx: http://www.fedex.com/us/

    USPS: https://www.usps.com/

    Q: UPS does not have my package. What do I do?

    Contact Green Root Tea and we will look further into the issue. We may resend your order after verification that the shipping address is correct or do a full refund.

     

      Refund Policy

      Green Root Tea will refund the cost of the product for any reason within 30 days of purchase.
       

      Orders

      Q: Once I have placed my order through the website, how do I know you have received it?

      You may email us and ask if we have received your order. Please give us about 24 – 48 hours to process your order for shipping.

      Q: I have not received an email confirmation on my order after placing the order through the website?

      Once you have placed your order we will receive the order information in our systems. Email confirmations will be sent out once we have printed the shipping label for the product and begin packaging. 24-48 hours to process orders for shipping.

      Q: Can I change my shipping address after placing my order?

      Yes we can. Please email Green Root Tea as soon as possible about the change in shipping address so we may change it before processing orders for shipping.

      Q: Can I change the shipping address after the shipping company has processed and shipped my order out?

      We are unable to change the shipping address once it has been packaged and processed through the shipping facility.  If there is an issue, simply reach out to Support@GreenRootTea.com and we will assist to make sure everything gets delivered.

      Q: Can I cancel my order?

      We can only cancel orders before processing. Please email Green Root Tea as soon as possible about the cancellation of your order. Once we have cancelled the order then we can fully refund your payment.

      Q: What if I accidentally placed two orders, can I cancel one and have the other be shipped to me?

      Yes, we can cancel and refund one order and have the other order processed for shipping. Please contact Green Root Tea as soon as possible about the cancellation of your order.

       

        Tea Information

        Q: What ingredients are in the Detox Tea?

        Organic Green Tea, Organic Orange Peel, Organic Cinnamon, Organic Ginger, Organic Senna, Organic Fennel, Organic Cacao, Organic Pomegranate, Natural Flavors.

        Q: Where do the ingredients come from?

        All ingredients are sourced from certified organic suppliers. Each Tea is grown at different organic farms around the world. For example, our Rooibos Tea is grow at local farming communities in South Africa.

         

          Health, Effects, and Medical Information

          I have a medical question or medical issue.

          You must not rely on the information on http://www.GreenRootTea.com as an alternative to medical advice from your doctor or other professional healthcare providers. If you have any specific questions about any medical matter you should consult your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention.

           

            Detox Tea Questions

            Q: Can I stop taking the tea at any time?

            Yes, you can stop taking the Detox Tea any time.

            Q: How long can I take the Detox Tea product?

            You can drink Green Root Detox Tea daily.

            Q: Is there an expiration date on Green Root Tea products?

            All Green Root Wellness Tea's have an expiration date not the bottom of each bag.

            Q: Can I drink the Detox Tea more than 14 days?

            Yes, you can. Our Detox Tea contains many healthy ingredients and it is a great tea to drink every morning.

             

              How To Prepare The Tea

              Q: When do I drink the tea? Daily?

              It is most effective to drink the Detox Tea twice a day.  Once in the morning and once more around mid-day.

              Q: How do I make the tea?

              Place 1 teaspoon in a strainer/infuser to a cup of near boiling water for 5-7 minutes. Remove strainer and enjoy (Cold or Hot). 

              Q: Can I add flavor to the tea?

              Honey or lemon may be added and the Detox will still be effective. Lemon is actually known to have natural detoxification properties by itself.

              Q: Does the tea contain caffeine?

              Yes, the Detox Tea does contain caffeine due to the Green Tea ingredients.